I help Etsy and Shopify sellers save time by handling customer messages, tracking orders, and keeping inventory up to date. I’m trained in customer support, including resolving issues and escalating problems properly.

Inventory Tracker

Tracks stock levels, inventory value and low-stock or out-of-stock items by category, with a live summary that updates automatically.

E_Commerce_Inventory_Tracker_Portfolio.xlsx

Order Tracker

Track every order from received to delivered, with customer details and note on any issue

Tracks every order from payment to delivery, with status, tracking numbers and customer follow-ups.

E_Commerce_Order_Tracker_and_Templates.xlsx

Reply Templates

Ready-to-use replies for common customer situations like shipping delays, refunds and damaged item

12 ready-to-use templates for Etsy and Shopify sellers. They cover order updates, complaints and customer questions.

Hi [Name],

E-commerce VA Reply Templates.docx

Training & Certifications